Terms of service

These are the terms merchants accept in the Magazina Connector app for Shopify. WooCommerce licences are agreed in writing when your registration is approved.

These terms are an agreement between CodeAPIness shpk, a company registered in Albania under NIPT M12305008A, with its seat in Tirana ("we", "us") and the business that installs and uses Magazina Connector ("you"). By accepting them in the app you confirm that you have read them and that you are authorised to accept them on behalf of the store.

1. The service

Magazina Connector connects your Shopify store with your Bilanc.com account. It updates prices and stock in Shopify from Bilanc, sends your Shopify orders to Bilanc as sales orders or invoices, creates returns in Bilanc when orders are cancelled and, if you enable it, imports new Bilanc items into Shopify as draft products.

Bilanc.com is a separate service that you use under your own agreement with its provider. We are not responsible for its availability, its features or the data it holds.

We may improve and change features over time. We will not remove a core feature without giving you notice in the app or by email.

2. Subscription and fees

The app is billed through Shopify at the plans, prices and trial period shown in the Shopify App Store and in the app when you subscribe. Shopify charges you, issues the invoices and handles refunds under its own billing terms. We never receive your payment details.

A licence for a fixed period may also be agreed with you in writing outside Shopify. Such a licence ends on its expiry date unless it is renewed.

When the subscription or licence ends, synchronisation stops: prices, stock and orders are no longer exchanged between Shopify and Bilanc. Your configuration is kept until you uninstall the app.

We may change prices with at least 30 days' notice. A change applies from your next billing period.

3. Support

Support is provided by email at [email protected], in English and Albanian.

Support is provided on a best-effort basis. We do not guarantee response or resolution times, and no service level agreement applies unless agreed separately in writing.

4. Availability

We work to keep the service available and accurate, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, interruptions of Shopify or Bilanc and events outside our control may delay or interrupt synchronisation.

Prices and stock are updated again on the next synchronisation. Orders that could not be sent to Bilanc can be sent again from the Orders page of the app.

5. Your responsibilities

You provide the address and API key of your Bilanc account, and you confirm that you are authorised to let the app access it on your behalf.

You decide which warehouses are used, how Shopify products are linked to Bilanc items, and the VAT, exchange rate, price coefficients and update locks. Check prices, stock and documents after setting up the app and after changing these settings.

Sales orders, invoices and returns created in Bilanc are your business records. You are responsible for reviewing them and for complying with the tax, accounting, consumer and data protection laws that apply to your store.

Do not use the app to break the law, to mislead customers, or to interfere with the service or with other stores.

6. Data protection

For the data of your customers you are the controller and we are your processor. We process that data only to provide the app, following the instructions you give through the app's settings.

The app processes your products, prices, stock and orders. For orders it can also receive the customer's name, email address and phone number, and pass them to your Bilanc account as part of the document. It does not receive them when you do not grant the optional customer-data access in Shopify. It never receives payment details.

We keep your Bilanc credentials and the Shopify access token only to connect on your behalf, and we do not use them for anything else.

We keep the data confidential, protect it with appropriate technical and organisational measures, and use only the service providers listed in our privacy policy (https://magazina.app/privacy). We will inform you of changes to that list. Bilanc.com is your own provider, not ours: data sent to your Bilanc account is governed by your agreement with Bilanc.

We handle the customer data requests and erasure requests that Shopify sends us, and we will help you answer other requests from your customers.

We will inform you without undue delay if we become aware of a personal data breach affecting your data.

After you uninstall the app, Shopify sends a data-removal request (about 48 hours later). We then delete your store's data, including customer data. Account, licence, billing and acceptance records are kept as long as accounting and legal obligations require.

7. Confidentiality

Each party keeps the other's non-public business information confidential and uses it only for this agreement, unless disclosure is required by law.

8. Intellectual property

The app, its code and brand belong to CodeAPIness shpk. You receive a non-exclusive, non-transferable right to use the app in your stores while your subscription or licence is active.

Your data and settings remain yours. Suggestions you send us may be used to improve the app without obligation.

9. Suspension and termination

You may stop at any time by uninstalling the app.

We may suspend or end your access if you do not pay, if you breach these terms, or if your use puts the service or other stores at risk. Where possible we will tell you first and give you time to fix the issue.

If you need a copy of your data, write to us before you uninstall.

10. Warranty

The app is provided "as is" and "as available", without warranties beyond those required by law.

11. Limitation of liability

We are not liable for indirect or consequential losses, such as lost sales, profits, data or goodwill, or for prices, stock and documents that result from the data in your Bilanc account or from settings you configured.

Our total liability for all claims under this agreement is limited to the fees you paid for the app in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You will indemnify us against claims by your customers or third parties arising from your store, your use of Bilanc, or your breach of applicable law.

13. Changes to these terms

We may update these terms. We will announce material changes at least 30 days in advance in the app or by email. A new version must be accepted in the app to continue using it.

14. Law and disputes

These terms are governed by the laws of the Republic of Albania. Disputes are decided by the competent courts of Tirana, unless mandatory law gives you a different forum. We will always try to resolve a disagreement by talking to you first.

15. Final provisions

These terms, together with the privacy policy, are the entire agreement between us about the app. If a provision is invalid, the rest remains in force.

The terms are provided in English and Albanian. If the two versions differ, the English version prevails.

16. Contact

CodeAPIness shpk, NIPT M12305008A, Tirana, Albania · [email protected]